Join Our Team
Do you want to contribute to a safe world and run projects around the world, determine your own destination in a world of creativity, freedom and own responsibility? Working at G2K Labs is the place to be. Co-workers of G2K Labs work as architects in safety and intelligence with solutions that makes daily life not only fun but also easier and safer.
G2K Labs encourages you to get the best out of yourself. You have an important role with regard to your development. Within G2K Labs we have several career opportunities and directions. Are you a student or a (young) professional, are you curious by nature and do you want to shape your career? Then you are at the right place.
G2K Labs is looking for talented and motivated people who are willing to use their skills in a healthy, stable, challenging, innovative and international environment. We are looking for people who want to have progress and growth in their career.
If you are eager to work in the world of ICT and IT security, then we are looking for you. Check our open positions below or send your resume to hr@g2klabs.com. Should a vacancy match your profile, we will contact you.
Agency calls are not appreciated.
Technical Systems Specialist
Term of employment: Full-time
POSITION OVERVIEW
The G2K Labs Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops. Support engineers may field general guidance questions from customers such as getting started using G2K Labs services up to troubleshooting and reproducing complex performance issues from customers with highly complex environments. Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. If you’re experienced in Linux system administration with some database exposure and you are more comfortable “getting your hands dirty” than using a search engine for solutions, then we’re looking for you!
You will have the exciting opportunity to help drive the growth and shape the future of our portfolio in the US Federal Government as well as the commercial sector. As a Technical Systems Specialist, you will support our existing and prospective customers through technical presentations and support. Travel to customer sites may be necessary. You will be the first point of contact with our customers during the implementation/deployment/support lifecycle.
RESPONSIBILITIES
- Learn and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Work directly with architects to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Assist in customer presentations
- Keep management informed of high priority issues and escalate, when appropriate
- Maintain a holistic view of issues and resulting action plans for one Program Customer, where appropriate
- Learn and support new capabilities that are released into the field version software
- Provide "quick response" capabilities to Customers on an as-needed basis (Note: The ability to travel to visit Customers on short notice is a requirement)
- Ensure customer satisfaction
The ideal candidate should have:
- Spanish language skills are a must
- Education: Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics; or relevant work experience
- Demonstrated proficiency in these areas:
- Systems administration in Linux/Unix or Windows
- Experienced with Linux system monitoring and analysis
- Experience with Linux Application level troubleshooting
- Networking (DNS, TCP/IP)
- Excellent oral and written communication skills – customers contact us via calls, chats, and email.
- Customer service experience / strong customer focus
- Strong multi-tasking skills Comfortable in an ambiguous, ever changing environment.
- Deep understanding of the target client's mission and area specific issues.
- Willingness for at up to 25%+ domestic and international travel.
- Deep understanding of key industry solutions and competitive technologies
- Experience analyzing, troubleshooting, and providing solutions for technical issues.
- Expertise with Linux system administration in a virtual environment, file structure management, common Linux applications, system troubleshooting tools.
- Knowledge of deploying applications
- The successful candidate must be a U.S. Citizen and eligible to obtain a government clearance, existing clearance is a plus. This position is in the Washington, DC area, and may also require non-local travel and overnight stays. The selected candidate must be able to start within 30 days of offer acceptance.
The ideal candidate has a passion for the public sector, an entrepreneurial spirit, and the ability to quickly grasp technology concepts.
CORPORATE OVERVIEW
G2K Labs and our affiliate companies have been serving the industry for over 30 years. Our new US venture has the feel of a startup with the backing and support of a well-established organization recognized globally. G2K Labs provides a clear and sustainable answer for today’s challenges. We contribute by creating intelligent security solutions for law enforcement, intelligence agencies, telecom providers and internet service providers. Our user-friendly solutions support our customers at a strategic, tactical and operational level. Through reliability and a greater user experience we enable them to be effective, efficient and successful. Like no other we understand that trustworthiness, independence and discretion are values of paramount importance.
Purpose: We work with the Law Enforcement, Intelligence communities and
telecommunications providers, enabling state-of-the art technology to assist public safety.
Compensation: Our compensation and benefits package includes competitive salary, health coverage and more.
Work-life Balance: Flexible hours ensure you can have an exciting career and a good home life balance as well.
G2K Labs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
Send your resume to hr@g2klabs.com or apply via LinkedIn